Payment Policy

Accepted Payment Methods

At DryXelora, we offer secure and convenient payment options for your clothes drying solutions purchases:

PayPal

When completing your purchase through PayPal, you will be redirected to the secure PayPal payment page. There you can:

• Log in with your PayPal account credentials to confirm payment
• Pay without a PayPal account using your debit or credit card
• Benefit from PayPal's buyer protection program

Important: Your order will be delivered to the shipping address registered with your PayPal account. Please ensure this address is current and correct before completing your payment.

Credit/Debit Cards

We accept direct payments through major credit and debit cards:

• Visa
• Mastercard
• American Express

All card transactions are processed through secure payment gateways with SSL encryption to protect your financial information.

Transaction Security

Your security is our priority. We implement multiple measures to protect your payment information:

• SSL encryption for all transactions
• PCI DSS compliant payment processing
• Secure payment gateways
• Regular security audits and updates

Order Processing

Understanding our order processing procedure:

1. Your order is confirmed once payment is successfully processed
2. You will receive an order confirmation email with your order number
3. Orders are typically processed within 24 hours of payment confirmation
4. Shipping commences after successful payment verification

Currency and Pricing

All prices on DryXelora are listed in British Pounds (GBP). For international customers:

• Your card provider will convert the payment to your local currency
• Exchange rates are determined by your bank or payment provider
• Additional foreign transaction fees may apply based on your card issuer's policies

Payment Issues

If you encounter any payment-related issues:

• Contact our customer service team at ask@dryxelora.com
• Call us at +441412873392 during business hours
• Visit our office at 205 Springfield Rd, Glasgow G40 3JD, United Kingdom

Refund Policy

Our refund process follows these guidelines:

• Refunds are processed through the original payment method
• Processing time varies by payment method (3-10 business days)
• Shipping costs may not be refundable
• See our Returns Policy for full details