Returns Policy

Return Period

Our return policy allows for returns within 30 days from the date of delivery. After this period has elapsed, we regrettably cannot offer returns or exchanges.

Eligible Items

We accept returns on products that:

• Were shipped directly from DryXelora
• Are faulty due to manufacturing defects
• Were received in error (wrong item shipped)
• Do not meet our quality standards

All returns must be accompanied by proof of purchase.

Return Process

1. Contact our customer service team at ask@dryxelora.com or call +441412873392
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package the item securely in its original packaging if possible
5. Include all original accessories, manuals, and documentation
6. Attach the provided return label to your package

Refund Process

Once we receive your return:

• We will inspect the item within 2-3 business days
• You will receive an email confirming receipt and inspection results
• Approved refunds will be processed to your original payment method
• Refund processing typically takes 5-10 business days

Damaged or Incorrect Items

If you receive damaged or incorrect items:

1. Document the damage with photos
2. Contact us within 48 hours of delivery
3. Do not attempt to install or use damaged products
4. Keep all original packaging materials

We will arrange collection and replacement at no additional cost for verified cases of damage or incorrect shipment.

Contact Information

For any questions about returns or refunds, please contact us:

• Email: ask@dryxelora.com
• Phone: +441412873392
• Address: 205 Springfield Rd, Glasgow G40 3JD, United Kingdom